Masters Legal Costs Services LLP –

Data Protection Policy

(A) INTRODUCTION

We may have to collect and use information about people with whom we work.  This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.

We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business.  We will ensure that we treat personal information lawfully and correctly.

To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).

This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our human resources function as described below. It also covers our response to any data breach and other rights under the GDPR.

This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.

(B) DEFINITIONS

“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

(C) DATA PROTECTION PRINCIPLES

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

  • a) processing will be fair, lawful and transparent
  • b) data be collected for specific, explicit, and legitimate purposes
  • c) data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
  • d) data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
  • e) data is not kept for longer than is necessary for its given purpose
  • f) data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
  • g) we will comply with the relevant GDPR procedures for international transferring of personal data.

(D) TYPES OF DATA HELD

We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee and we also hold the data within our computer systems, for example, our holiday booking system.

Specifically, we hold the following types of data:

  • a) personal details such as name, address, phone numbers
  • b) information gathered via the recruitment process such as that entered into a CV or included in a CV cover letter, references from former employers, details on your education and employment history etc
  • c) details relating to pay administration such as National Insurance numbers, bank account details and tax codes
  • d) medical or health information
  • e) information relating to your employment with us, including:
  • i) job title and job descriptions
  • ii) your salary
  • iii) your wider terms and conditions of employment
  • iv) details of formal and informal proceedings involving you such as letters of concern, disciplinary and grievance proceedings, your annual leave records, appraisal and performance information
  • v) internal and external training modules undertaken.

All of the above information is required for our processing activities. More information on those processing activities are included in our privacy notice for employees, which is available from your manager.

(E) EMPLOYEE RIGHTS

You have the following rights in relation to the personal data we hold on you:

  • a) the right to be informed about the data we hold on you and what we do with it;
  • b) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests;
  • c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
  • d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
  • e) the right to restrict the processing of the data;
  • f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
  • g) the right to object to the inclusion of any information;
  • h) the right to regulate any automated decision-making and profiling of personal data.

More information can be found on each of these rights in our separate policy on employee rights under GDPR.

(F) RESPONSIBILITIES

In order to protect the personal data of relevant individuals, those within our business who must process data as part of their role have been made aware of our policies on data protection.

We have also appointed employees with responsibility for reviewing and auditing our data protection systems.

(G) LAWFUL BASES OF PROCESSING

We acknowledge that processing may be only be carried out where a lawful basis for that processing exists and we have assigned a lawful basis against each processing activity.

Where no other lawful basis applies, we may seek to rely on the employee’s consent in order to process data.

However, we recognise the high standard attached to its use. We understand that consent must be freely given, specific, informed and unambiguous. Where consent is to be sought, we will do so on a specific and individual basis where appropriate. Employees will be given clear instructions on the desired processing activity, informed of the consequences of their consent and of their clear right to withdraw consent at any time.

(H) ACCESS TO DATA

As stated above, employees have a right to access the personal data that we hold on them. To exercise this right, employees should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.

No charge will be made for complying with a request unless the request is manifestly unfounded or excessive, or unless a request is made for duplicate copies to be provided to the employee making the request or to a third party acting on the employee’s behalf. In these circumstances, a reasonable charge will be applied.

Further information on making a subject access request is contained in our Subject Access Request policy.

(I) DATA DISCLOSURES

The Company may be required to disclose certain data/information to any person. The circumstances leading to such disclosures include:

  • a) any employee benefits operated by third parties;
  • b) disabled individuals - whether any reasonable adjustments are required to assist them at work;
  • c) individuals’ health data - to comply with health and safety or occupational health obligations towards the employee;
  • d) for Statutory Sick Pay purposes;
  • e) HR management and administration - to consider how an individual’s health affects their ability to do their job;
  • f) the smooth operation of any employee insurance policies or pension plans;
  • g) to assist law enforcement or a relevant authority to prevent or detect crime or prosecute offenders or to assess or collect any tax or duty.

These kinds of disclosures will only be made when strictly necessary for the purpose.

(J) DATA SECURITY

All our employees are aware that hard copy personal information should be kept in a locked filing cabinet, drawer, or safe.  

Employees are aware of their roles and responsibilities when their role involves the processing of data.  All employees are instructed to store files or written information of a confidential nature in a secure manner so they are only accessed by people who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.

Where data is computerised, it should be coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up. If a copy is kept on removable storage media, that media must itself be kept in a locked filing cabinet, drawer, or safe.

Employees must always use the passwords provided to access the computer system and not abuse them by passing them on to people who should not have them.

Personal data relating to employees should not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it should be protected by:

  • a) ensuring that data is recorded on such devices only where absolutely necessary.
  • b) using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted.
  • c) ensuring that laptops or USB drives are not left where they can be stolen.

Failure to follow the Company’s rules on data security may be dealt with via the Company’s disciplinary procedure. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure.

(K) THIRD PARTY PROCESSING

Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the Company’s commitment to protecting data.

(L) INTERNATIONAL DATA TRANSFERS

The Company does not transfer personal data to any recipients outside of the EEA.

(M) REQUIREMENT TO NOTIFY BREACHES

All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.

More information on breach notification is available in our Breach Notification policy.

(N) TRAINING

New employees must read and understand the policies on data protection as part of their induction.

All employees receive training covering basic information about confidentiality, data protection, data protection complaints and the actions to take upon identifying a potential data breach.

The nominated data controller/auditors/protection officers for the Company are trained appropriately in their roles under the GDPR.

All employees who need to use the computer system are trained to protect individuals’ private data, to ensure data security, and to understand the consequences to them as individuals and the Company of any potential lapses and breaches of the Company’s policies and procedures.

(O) RECORDS

The Company keeps records of its processing activities including the purpose for the processing and retention periods in its HR Data Record. These records will be kept up to date so that they reflect current processing activities.

(P) DATA PROTECTION COMPLAINTS

You can complain to us as well as the Information Commissioner’s Office (ICO) if you consider that we have infringed data protection legislation because of the way we have handled your personal data. More information can be found in our separate policy on Data Protection Complaints.

(Q) DATA PROTECTION COMPLIANCE

Our Data Protection Officer is:

Samuel Harper (Partner)
samharper@masters-legal.co.uk

Masters Legal Costs Services LLP –

Data Protection Complaints Policy

(A) INTRODUCTION

The Data Protection Act 2018 is the main law governing data protection. You have the right to complain directly to us if you consider that we have breached data protection laws because of the way we have handled your personal data (or the personal data of someone you are acting on behalf of). This Policy explains your right to complain and how we will handle your complaint.

(B) ROLES AND RESPONSIBILITIES

1) Our Data Protection Officer (DPO) Samuel Harper (Partner) is responsible for handling data protection complaints within our organisation. They will work alongside other members of our organisation who have been identified as relevant to the investigation of each complaint.

2) All staff are responsible for recognising data protection complaints.

3) Staff who receive or identify a data protection complaint, whether in person, via social media or through any other channels, must inform Samuel Harper (Partner) as soon as possible.

4) We are committed to handling data protection complaints in line with our legal obligations and in an accessible, fair, transparent and timely manner. We will handle complaints confidentially and only share information where appropriate to investigate and resolve the complaint, as required or authorised by law or otherwise in accordance with our privacy notices.

(C) TYPES OF COMPLAINT

1) Examples of a data protection complaint include (but are not limited to) the following:

  • the way we have responded to a subject access request (SAR), or other data rights request (see our separate ‘policy on your rights in relation to your data’ for information on individual data rights)
  • the security measures we have used to store your information (e.g. where you have been impacted by a data breach); or
  • how we have collected or used your personal information (e.g. where we have stored it, how long we have kept it for, or its accuracy).

This list is not exhaustive. You have the right to complain to us at any time if you consider that there has been an infringement of any of your rights in relation to your personal data. Information on how we handle your personal data is set out in our separate privacy notices available.

  1. Complaints about other matters that do not relate to data protection, such as customer service issues, will not be treated as a data protection complaint. If you have a complaint that is not about data protection, please contact the supervising partner detailed in our letter of engagement sent to you at the outset of our instruction.
  2. If we are not sure whether you are making a data protection complaint, we will contact you to clarify the nature of your complaint.
  3. Employees who want to raise a grievance should do so under our grievance procedure.
  4. If your complaint relates to whistleblowing, please read our separate whistleblowing procedure.

(D) HOW TO MAKE A DATA PROTECTION COMPLAINT TO US

1) You can submit a complaint directly to us using any of the following methods:

Email: samharper@masters-legal.co.uk
Telephone: 020 7256 3661

This is not an exhaustive list. We will take appropriate steps to respond to data protection complaints that we receive from any other channels, including via social media.

2) We will comply with our duty to make reasonable adjustments to our data protection complaints process for disabled people under the Equality Act 2010. If you feel that you would benefit from any adjustments to our data protection complaints process, you should raise this with us when making your complaint.

(E) COMPLAINTS MADE ON SOCIAL MEDIA

  1. Although data protection complaints may be made on social media, we would advise that a complaint may be dealt with more efficiently and effectively if it is made using one of the methods set out above.
  2. Where we identify a data protection complaint about our organisation on social media, we will take appropriate steps to respond to the complaint in line with this Policy. However, as responding on social media is not usually a secure way of providing information, we will ask the individual making the complaint for an alternative contact method that we can use to respond to their complaint.

(F) COMPLAINTS FROM CHILDREN

We will respond to data protection complaints from children in plain, clear language they can understand at all stages of the complaints process. We will comply with our obligations to assess the competence of the child to understand and exercise their rights. 

(G) RESPONDING TO YOUR COMPLAINT

  1. When we receive a data protection complaint, we will acknowledge receipt no later than 30 days from receiving it.
  2. If we have any doubts about your identity, we may need to ask you for proof of ID before we respond to your complaint.
  3. Complaints made on your behalf by a third party must be accompanied by evidence that the third party is authorised to act on your behalf. If this is not provided, we will contact the third party to ask that such evidence is provided before we respond to your complaint. If we are unsure whether a letter of authority is valid, we will contact you about this before we respond to your complaint.
  4. We will take appropriate steps to respond to your complaint without undue delay, including making enquiries into the complaint and keeping you informed about the progress of our investigation and timescales for the next update or outcome.
  5. We may need to contact you to request further information to assist with our investigation. It may take us longer to investigate and resolve complaints which are complex, serious or which relate to multiple data protection issues.
  6. Following our investigation, we will inform you of the outcome of your complaint without undue delay, explaining our findings, whether the complaint is upheld (in whole or in part), any action taken or proposed, and, where no action is taken, the reasons for that decision.

(H) COMPLAINTS ABOUT DATA PROCESSORS

Where we receive a complaint that relates to the processing of personal information by our service providers, we will ask them to provide us with information relevant to the complaint without undue delay and in line with our contractual terms with the service provider.

(I) TRAINING

We will provide training for all staff on recognising a data protection complaint and what to do if they receive one, including where to direct a complaint within our organisation.

(J) RECORD KEEPING

1) We will keep a record of:

  • the date we receive the data protection complaint
  • our acknowledgement
  • any relevant conversations and documents
  • the outcome of the complaint; and
  • any actions we take because of our investigation.

2) We will use these records to demonstrate compliance, for audit and monitoring purposes, training, to support consistent handling and to identify recurring issues, trends or areas for organisational improvements or remediation.

3) We will not retain personal data relating to complaints for longer than is necessary. More information on our retention periods is set out in our privacy notices.

(K) COMPLAINTS TO THE INFORMATION COMMISSIONER’S OFFICE (ICO)

1) You have the right to make a data protection complaint at any time to the Information Commissioner's Office (ICO).

2) The ICO's contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Masters Legal Costs Services LLP –

Subject Access Request Policy

(A) AIM

You have a right, under the General Data Protection Regulation, to access the personal data we hold on you. To do so, you should made a subject access request, and this policy sets out how you should make a request, and our actions upon receiving the request.

(B) DEFINITIONS

“Personal data” is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier, including your name.

“Special categories of personal data” includes information relating to:

a) race
b) ethnic origin
c) politics
d) religion
e) trade union membership
f) genetics
g) biometrics (where used for ID purposes)
h) health
i) sex life or
j) sexual orientation.

(C) MAKING A REQUEST

Although subject access requests may be made verbally, we would advise that a request may be dealt with more efficiently and effectively if it is made in writing. If you wish to make a request, please use the Subject Access Request form.

Requests that are made directly by you should be accompanied by evidence of your identity. If this is not provided, we may contact you to ask that such evidence be forwarded before we comply with the request.

Requests made in relation to your data from a third party should be accompanied by evidence that the third party is able to act on your behalf. If this is not provided, we may contact the third party to ask that such evidence be forwarded before we comply with the request.

(D) TIMESCALES

Usually, we will comply with your request without delay and at the latest within one month. Where requests are complex or numerous, we may contact you to inform you that an extension of time is required. The maximum extension period is two months.

(E) FEE

We will normally comply with your request at no cost. However, if the request is manifestly unfounded or excessive, or if it is repetitive, we may contact you requesting a fee. This fee must be paid in order for us to comply with the request. The fee will be determined at the relevant time and will be set at a level which is reasonable in the circumstances.

In addition, we may also charge a reasonable fee if you request further copies of the same information.

(F) INFORMATION YOU WILL RECEIVE

When you make a subject access request, we will carry out a reasonable and proportionate search for the personal data we hold on you that you have requested. You will be informed of:

  • a) whether or not your data is processed and the reasons for the processing of your data;
  • b) the categories of personal data concerning you;
  • c) where your data has been collected from if it was not collected from you;
  • d) anyone who your personal data has been disclosed to or will be disclosed to, including anyone outside of the EEA and the safeguards utilised to ensure data security;
  • e) how long your data is kept for (or how that period is decided);
  • f) your rights in relation to data rectification, erasure, restriction of and objection to processing;
  • g) your right to complain to us as well as to the Information Commissioner if you are of the opinion that your rights have been infringed;
  • h) the reasoning behind any automated decisions taken about you.

(G) CIRCUMSTANCES IN WHICH YOUR REQUEST MAY BE REFUSED

We may refuse to deal with your subject access request if it is manifestly unfounded or excessive, or if it is repetitive. Where it is our decision to refuse your request, we will contact you without undue delay, and at the latest within one month of receipt, to inform you of this and to provide an explanation. You will be informed of your right to complain to us as well as to the Information Commissioner and to a judicial remedy.

We may also refuse to deal with your request, or part of it, because of the types of information requested. For example, information which is subject to legal privilege or relates to management planning is not required to be disclosed. Where this is the case, we will inform you that your request cannot be complied with and an explanation of the reason will be provided.

(H) REFERENCES

The personal data included in a confidential reference is exempt from the right of access for the purpose of your prospective or actual employment. This exemption applies regardless of whether we have given or received the reference.

Despite this exemption, we will adopt a policy of openness regarding references and be as open as we can with you about personal data which relates to you.

Masters Legal Costs Services LLP –

Data Protection Complaint Form

Download and complete the Masters Legal Cost Services Data Protection Compliant Form